Frequently Asked Questions (FAQ)

1. How long does delivery take?
Delivery takes 48–72 business hours within Saudi Arabia, depending on your city.

2. Is shipping free?
Yes, shipping is completely free anywhere in Saudi Arabia.

3. How can I pay for my order?
You can pay Cash on Delivery (COD) – in cash or by card directly to the courier.
If you prefer PayPal, please contact us via WhatsApp and our team will assist you.

4. How do returns work?
To request a return, contact us at contact@balisho.com or via WhatsApp within 7–14 days after delivery.
Items must be unused, in original packaging, and in good condition.
Approved cases: exchange for another product or refund available.

5. Where do you currently ship?
We currently ship only within Saudi Arabia. More GCC countries coming soon.

6. Do you offer customer support?
Yes, our team is available 24/7 on WhatsApp to assist you.

7. Do the products come with a warranty?
Yes, all products include a return warranty for manufacturing defects.

8. Are the products original and high quality?
Absolutely. We carefully select and test products to ensure quality and customer satisfaction.

9. Can I cancel or change my order?
Yes, if your order has not been shipped yet. Just message us on WhatsApp.

10. How do I track my order?
Once shipped, we’ll send you a tracking link via SMS/WhatsApp.